Shipping and Returns

RETURNS

we have an EXCHANGE ONLY return policy.All sale items are final sale, and shipping fees are non-refundable. You have up to 14 days after you make your purchase, to decide if you want to exchange please send your purchase back to us in brand new condition, with its original packaging and we will approve your exchange,Please do not send your purchase back to the manufacturer, leave that to us, if you have any defects or quality issues, just let us know by sending us an email or leave a note in your package when you send your exchange We love feedback, from our shoppers… be nice, we're human too.    

If we approve your exchange we will send you an email to let you know that we have received your item next an exchange will proceed automatically.

 

SHOP CMZ business hours are Monday-Friday from 9 – 4pm (PST). Any orders placed after 2pm will be counted on the following business day. Please allow 2-5 business days for all orders to be processed, fulfilled, and sent from our facility to the post office. Shipments within Canada range from 3-10 business days depending on your location and the efficiency of the postal office. Shipping to the US will be between 8-14 business days.All orders will be packaged and fulfilled in the order in which they were placed.Please ensure to check your billing and shipping address before placing your order to be sure it is correct.

SHOP CMZ is not responsible for any orders that are delayed or returned due to the inability to deliver by the carrier. SHOP CMZ is not responsible for any lost or stolen packages. Please file a claim with the carrier responsible for delivering your package. SHOP CMZ is not responsible for any taxes and duties at the time of delivery.